Our services
We provide a full range of services for communal heating, tackling every issue from the plant room to the Boardroom. Whether its customer complaints, compliance, technical or financial issues, Chirpy can help. We can look at individual schemes or an entire portfolio, we can review all aspects of schemes or start with the issues that are causing you the most problems. We can also provide a full monitoring and data system for your schemes that will put you in charge of all your heat networks. Through your own data dashboard you will get all the information needed to give you and your contractors confidence in how your schemes are performing.
TECHNICAL ASSESSMENT AND REVIEWS
Plant room and system assessment
Overall scheme efficiency rating
Health and safety review
Pipework and HIU assessment
Full system checks and analysis
Scheme monitoring and data
Issue identification, action planning and option appraisal
Scheme assessment and upgrades
New build specification development, procurement and commissioning
Training & upskilling of current heating repairs contractors
SCHEME MANAGEMENT AND DATA
Metering and billing review, assessment and procurement
Tariff review and setting
Maintenance and repair provider reviews, standard and SLA setting plus procurement.
Full customer service delivering including customer communications, complaint process, communication materials
Regulation compliance assurance
Internal engagement and communications
Unique monitoring and data service to manage heat networks
Training on all heat network elements including technical, metering and billing, tariffs and strategy.
Training to tackle specific issues or to develop a strategic approach.
Ready made training programmes to deliver quick results.
Bespoke training courses to deliver on range of issues and audiences.
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SCHEME
FINANCES
Tariff review, setting and compliance
Metering and billing reviews including structure and cost, supplier assessment and full procurement services
Scheme financial review and action planning
Internal engagement and strategy development.
Addressing scheme and customer debt
CUSTOMER SERVICE
Customer service development and roll out
Customer complaint processes – review and development
Customer communication strategy, development of materials, customer engagement
New tenant and scheme communications materials
Call centre training
REGULATION AND COMPLIANCE
Compliance check including metering, billing, tariffs and legislation
Preparing for upcoming compliance changes
Metering and billing review, specification and KPI setting, full procurement services
Portfolio reporting requirements
Reporting portfolio completion
Internal engagement
Health and safety reviews
Current and future legislation
Chirpy has been developed directly from the hands-on experience of social landlords. We understand the problems – and the solutions – because we have had to tackle them ourselves. The result is that we understand the issues from your perspective and come up with solutions that deliver for you and your customers.