Our services

We provide a full range of services for communal heating, tackling every issue from the plant room to the Boardroom. Whether its customer complaints, compliance, technical or financial issues, Chirpy can help. We can look at individual schemes or an entire portfolio, we can review all aspects of schemes or start with the issues that are causing you the most problems. We can also provide a full monitoring and data system for your schemes that will put you in charge of all your heat networks. Through your own data dashboard you will get all the information needed to give you and your contractors confidence in how your schemes are performing.

 


TECHNICAL ASSESSMENT AND REVIEWS

 


Plant room and system assessment

 

 

 

Overall scheme efficiency rating

 

Health and safety review

Pipework and HIU assessment

 

Full system checks and analysis

 

Scheme monitoring and data

 

Issue identification, action planning and option appraisal

 

Scheme assessment and upgrades

 

New build specification development, procurement and commissioning

 

Training & upskilling of current heating repairs contractors

SCHEME MANAGEMENT AND DATA

 


Metering and billing review, assessment and procurement

 

 

Tariff review and setting

 

Maintenance and repair provider reviews, standard and SLA setting plus procurement.

 

Full customer service delivering including customer communications, complaint process, communication materials

 

Regulation compliance assurance 

Internal engagement and communications

 

Unique monitoring and data service to manage heat networks


Training on all heat network elements including technical, metering and billing, tariffs and strategy.

 

Training to tackle specific issues or to develop a strategic approach.

 

Ready made training programmes to deliver quick results.

 

Bespoke training courses to deliver on range of issues and audiences. 

 

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SCHEME

FINANCES

 

 


Tariff review, setting and compliance

 

 

 

Metering and billing reviews including structure and cost, supplier assessment and full procurement services

 

Scheme financial review and action planning

 

Internal engagement and strategy development.

 

Addressing scheme and customer debt

CUSTOMER SERVICE

 

 


Customer service development and roll out

 

 

Customer complaint processes – review and development

 

 

Customer communication strategy, development of materials, customer engagement

 

New tenant and scheme communications materials

Call centre training

REGULATION AND COMPLIANCE

 


Compliance check including metering, billing, tariffs and legislation

 

Preparing for upcoming compliance changes

 

Metering and billing review, specification and KPI setting, full procurement services

 

Portfolio reporting requirements

 

Reporting portfolio completion

 

Internal engagement

 

Health and safety reviews

 

Current and future legislation


Chirpy has been developed directly from the hands-on experience of social landlords. We understand the problems – and the solutions – because we have had to tackle them ourselves. The result is that we understand the issues from your perspective and come up with solutions that deliver for you and your customers.