HIGH COSTS AND CUSTOMER DEBT

Heat network finances are not easy but are also the only part of the system that is regulated. Charging the right amount to deliver affordable heating and hot water and at the same time as ensuring that schemes are viable for the long term is a real challenge that many struggle with. Using our years of experience in assessing scheme finances and setting tariffs that work for landlords and customers that deliver compliant metering and billing we can help make heat network finances work for you, your customers and regulator.

SCHEME FINANCES

 


Charging the right amount in the right way for customers and schemes


The Issues


Scheme debt

Scheme not covering current running costs.

No funding for investments of upgrades

Tariffs do not reflect the real costs of he system.

Late or inaccurate bills


Chirpy Solutions and Services 


Tariff review, setting and compliance

 

Metering and billing reviews including structure and cost, supplier assessment and full procurement services

 

Scheme financial review and action planning

 

Internal engagement and strategy development.

 

Addressing scheme and customer debt

REGULATION AND COMPLIANCE

 


Keeping schemes legal and compliant


The Issues


Lack of awareness of regulatory obligations

No management system in place for reporting to ensure compliance

No forward planning for future legislation and regulation

 

 


Chirpy Solutions and Services 


Compliance check including metering, billing, tariffs and legislation

 

Preparing for upcoming compliance changes

 

Metering and billing review, specification and KPI setting, full procurement services

 

Portfolio reporting requirements

 

Reporting portfolio completion

 

Internal engagement

 

Health and safety reviews

 

Current and future legislation