UNCLEAR TARIFFS
Setting tariffs, managing metering and bills creates particular challenges that often lead to unclear tariffs, unhappy customers and also schemes that are not covering their costs. Chirpy can help you address all of these issues with simple straightforward advice and actions that will deliver clear tariffs, accurate billing and sustainable scheme finances.
Keeping schemes legal and compliant
SCHEME FINANCES
Charging the right amount in the right way for customers and schemes
The Issues
Scheme debt
Scheme not covering current running costs.
No funding for investments of upgrades
Tariffs do not reflect the real costs of he system.
Late or inaccurate bills
Chirpy Solutions and Services
Tariff review, setting and compliance
Metering and billing reviews including structure and cost, supplier assessment and full procurement services
Scheme financial review and action planning
Internal engagement and strategy development.
Addressing scheme and customer debt
CUSTOMER SERVICE
Creating informed happy customers
The Issues
Customer complaints on range of issues
Customer do not understand how to get the best from their heating.
Late or inaccurate bills
High call out rates
Chirpy Solutions and Services
Customer service development and roll out
Customer complaint processes – review and development
Customer communication strategy, development of materials, customer engagement
New tenant and scheme communications materials
Call centre training
REGULATION AND COMPLIANCE
Keeping schemes legal and compliant
The Issues
Lack of awareness of regulatory obligations
No management system in place for reporting to ensure compliance.
No forward planning for future legislation and regulation
Chirpy Solutions and Services
Compliance check including metering, billing, tariffs and legislation
Preparing for upcoming compliance changes
Metering and billing review, specification and KPI setting, full procurement services
Portfolio reporting requirements
Reporting portfolio completion
Internal engagement
Health and safety reviews
Current and future legislation
SCHEME MANAGEMENT
Gets the system running smoothly for you and customers
The Issues
Lack of awareness of regulatory obligations
No management system in place for reporting to ensure compliance.
No forward planning for future legislation and regulation
Chirpy Solutions and Services
Metering and billing review, assessment and procurement
Tariff review and setting
Maintenance and repair provider reviews, standard and SLA setting plus procurement.
Full customer service delivering including customer communications, complaint process, communication materials
Regulation compliance assurance
Internal engagement and communications