UNCLEAR TARIFFS

Setting tariffs, managing metering and bills creates particular challenges that often lead to unclear tariffs, unhappy customers and also schemes that are not covering their costs. Chirpy can help you address all of these issues with simple straightforward advice and actions that will deliver clear tariffs, accurate billing and sustainable scheme finances.

Keeping schemes legal and compliant

 

SCHEME FINANCES

 


Charging the right amount in the right way for customers and schemes


The Issues


Scheme debt

Scheme not covering current running costs.

No funding for investments of upgrades

Tariffs do not reflect the real costs of he system.

Late or inaccurate bills


Chirpy Solutions and Services 


Tariff review, setting and compliance

 

Metering and billing reviews including structure and cost, supplier assessment and full procurement services

 

Scheme financial review and action planning

 

Internal engagement and strategy development.

 

Addressing scheme and customer debt

CUSTOMER SERVICE

 


Creating informed happy customers

 

 


The Issues


Customer complaints on range of issues

Customer do not understand how to get the best from their heating.

Late or inaccurate bills

High call out rates

 

 


Chirpy Solutions and Services 


Customer service development and roll out

 

Customer complaint processes – review and development

 

Customer communication strategy, development of materials, customer engagement

 

New tenant and scheme communications materials

Call centre training

REGULATION AND COMPLIANCE


Keeping schemes legal and compliant

 


The Issues


Lack of awareness of regulatory obligations

No management system in place for reporting to ensure compliance.

No forward planning for future legislation and regulation

 

 


Chirpy Solutions and Services 


Compliance check including metering, billing, tariffs and legislation

 

Preparing for upcoming compliance changes

 

Metering and billing review, specification and KPI setting, full procurement services

 

Portfolio reporting requirements

 

Reporting portfolio completion

 

Internal engagement

 

Health and safety reviews

 

Current and future legislation

SCHEME MANAGEMENT

 


Gets the system running smoothly for you and customers

 


The Issues


Lack of awareness of regulatory obligations

No management system in place for reporting to ensure compliance.

No forward planning for future legislation and regulation

 

 


Chirpy Solutions and Services 


Metering and billing review, assessment and procurement

 

Tariff review and setting

 

Maintenance and repair provider reviews, standard and SLA setting plus procurement.

 

Full customer service delivering including customer communications, complaint process, communication materials

 

Regulation compliance assurance 

Internal engagement and communications