Heat networks are great - when they work

Heat networks or communal heating can provide affordable, reliable and efficient low carbon heat. Unfortunately, too often communal heating isn't great and does not achieve these benefits. Communal heating schemes are often difficult to manage, create lots of customer complaints, and are more expensive to operate. Customers often do not get the reliable, affordable or efficient heat they are promised and it doesn’t compare well with the individual heating systems that they may be used to. We know problems include - 

 

Numerous customer complaints
High costs and customer debts
On-going maintenance and repair issues
Poor scheme efficiency 
Unclear tariffs

 

The good news is that all of these issues can be fixed with affordable and achievable Chirpy solutions that have been tried and tested by housing providers across the UK.

 

Whatever issues you have with heat networks, Chirpy can help


Why your system is not working and how this can be solved.


Typical Issues

Frequent repairs

Unreliable service

Customer Complaints

System efficiency 

High running costs

Scheme Management and data dashboard

 

 


Gets the system running smoothly for you and customers


Typical Issues

Metering and billing issues

High maintenance costs

High levels of call outs

Poor or non-existence data on the system

Issues with maintenance, metering and billing providers


Gives you the network knowledge your organisation needs


Typical Issues

Different levels of skills and knowledge in different teams

Teams working in silos on heat networks

Complaints and costs not being tackled

A strategic approach needed for heat networks

Risks and issues need to be tackled quickly and productively

 

 

Scheme 

Finances

 

 

 


Making sure schemes are viable now and in the future


Typical Issues

Scheme debt

Scheme not covering current running costs.

No funding for investments of upgrades

Tariffs do not reflect the real costs of he system.

Late or inaccurate bills

Customer Service

 

 

 


Creating informed happy customers

 


Typical Issues

Customer complaints on range of issues

Customer do not understand how to get the best from their heating.

Late or inaccurate bills

High call out rates


Keeping schemes legal and compliant

 


Typical Issues

Lack of awareness of regulatory obligations

No management system in place for reporting to ensure compliance.

No forward planning for future legislation and regulation



 

Whether it is the high costs of repairs and maintenance, issues with tariffs and tariff setting, customer complaints or finding the right people to manage your system for you, our experience with housing providers across the UK delivers the practical sensible solutions that will create a heating system that delivers on its potential and provide – low cost, reliable heating that delivers what you and customers want.