Heat networks or communal heating can provide affordable, reliable and efficient low carbon heat. Unfortunately, too often communal heating isn't great and does not achieve these benefits. Communal heating schemes are often difficult to manage, create lots of customer complaints, and are more expensive to operate. Customers often do not get the reliable, affordable or efficient heat they are promised and it doesn’t compare well with the individual heating systems that they may be used to. We know problems include -
The good news is that all of these issues can be fixed with affordable and achievable Chirpy solutions that have been tried and tested by housing providers across the UK.
Why your system is not working and how this can be solved.
High running costs
Scheme Management and data dashboard
Gets the system running smoothly for you and customers
Metering and billing issues
High maintenance costs
High levels of call outs
Poor or non-existence data on the system
Issues with maintenance, metering and billing providers
Gives you the network knowledge your organisation needs
Different levels of skills and knowledge in different teams
Teams working in silos on heat networks
Complaints and costs not being tackled
A strategic approach needed for heat networks
Risks and issues need to be tackled quickly and productively
Creating informed happy customers
Customer complaints on range of issues
Customer do not understand how to get the best from their heating.
Late or inaccurate bills
High call out rates
Keeping schemes legal and compliant
Lack of awareness of regulatory obligations
No management system in place for reporting to ensure compliance.
No forward planning for future legislation and regulation
Whether it is the high costs of repairs and maintenance, issues with tariffs and tariff setting, customer complaints or finding the right people to manage your system for you, our experience with housing providers across the UK delivers the practical sensible solutions that will create a heating system that delivers on its potential and provide – low cost, reliable heating that delivers what you and customers want.